Performing Work
SourceFuse
Technical Support Specialist | Sept 2023 - Dec 2023
- Delivered exceptional customer service via email and chat, averaging a 98% satisfaction rate.
- Provided clear and concise explanations of FLXpoint functionalities (E commerce automation tool) and resolved customer queries.
- Troubleshot technical issues efficiently, leveraging my knowledge of the software and online resources.
Teleperformance
Technical Support Executive | May 2023 - Sept 2023
- Provided exceptional customer service by handling calls and chat inquiries related to Adobe products and educated customers on product features and functionalities,
- Assisted customers with troubleshooting issues and provided guidance on using Adobe products effectively and effectively resolving customer concerns.
- Effectively resolved customer concerns, ensuring a positive customer experience during every interaction.
DelhiWallpapers
Tech Assistant | Oct 2020 - March 2023
Resolved various technical issues related to networking, domain connection, and website hosting.
Provided technical support remotely to users through phone calls, chat sessions, and emails.
Demonstrated excellent communication skills while guiding clients through technical issues and providing practical solutions.
Troubleshoot issues eg. the user forgets his password and is unable to change it, user wants to know the price according to his usage, connecting the systems via network and maintaining the Bandwidth etc.
Provide guidance and advice, provide guidance to the customer that which product will suit them. Discussing the features and functions of the products.
Assisting in orders, Helping users in order processing and payment-related issues for a smooth experience.
Did some digital marketing, Created a blog, wrote articles, Designed social media posts, and collaborated with the team on digital marketing strategies overall to increase the company's online presenc