Hi. I am a
Technical Support Engineer
01.
Passionate about untangling tech issues | Driven to deliver exceptional customer support
Fueled by a passion for troubleshooting, I thrive in fast-paced technical support environments. My experience resolving customer inquiries and guiding them through technical solutions translates to exceptional customer service. My expertise in tools like FLXpoint further equips me to tackle challenges and ensure seamless user experiences.
DelhiWallpapers (StartUp)
Oct 2020 - March 2023
Teleperformance
May 2023 - Sept 2023
SourceFuse
Sept 2023 - Dec 2023
03.
What I am awesome at
Troubleshoot Tech issue and communication with the customer adn make them comfortable so that they can share there issue.
Troubleshoot
Narrow down the issue and catagorise it, then finding the best appraoch to solve it. Break the problem into small points them solve them one by one.
Communication
Make customer comfortable and getting the write information save my time for troubleshooting.
Brand experience
I always keep in my mind that instead of i am working for an organisation, i am representing that Organisation.
Rotational Shifts
I have opted all working shifts and made my routine accordingly so that i would not hamper my work and client experience.